Coronavirus Update – Monday 11th May

 

Dear Guest,

As you may have seen last night (Sunday 10th May), the Prime Minister Boris Johnson gave the updated guidelines regarding Coronavirus. The Government has also (today) released their document – COVID-19 Recovery Strategy.

This states that the very earliest date hospitality businesses will be able to operate is Saturday 4th July. Therefore, to keep everyone safe we will be remaining closed until at least that date.

We are sorry for the disappointment caused to any guest who had a holiday booked with us over the Whitsun Week or at any point in June / early July. Please do not be concerned, we will be following the steps below.

Guests who booked direct through our website www.perransprings.co.uk:
For all holidays affected: arrival dates from 22nd May to 4th July. We will be contacting each guest via email and making a refund of any payment made. We will be working through all the holidays in arrival date order. We will start with the first arrival date of 22nd May and move on from there.

For any other guest who has booked through a third party website the following will apply:
For all holidays affected: arrival dates from 22nd May to 4th July. When booking through a third party website, you have made your initial deposit payment to them (we never receive that part of your holiday payment). You will need to contact them regarding the deposit. If you have already paid the remaining holiday balance payment to us, then we will refund that balance payment back to you. We will start with the first arrival date of 22nd May and move on from there.

We will be working from now and throughout June to make all these refunds. Please bear in mind that due to the large number of bookings this may take some time, as we need to make each refund individually and in an orderly manner.

We will await the next update from the Government regarding holiday arrival dates after the 4th July. In the meantime there is no need to make any further payments towards your holiday with us, even if your balance payment is due.

This will not affect your booking at Perran Springs and we will be in touch nearer to your holiday arrival date when we know more.

We would like to thank all our guests for their patience and understanding whilst we continue through this pandemic. We hope the information above is useful to you.

Please stay safe, well, and protect the NHS. We look forward to welcoming you once again at Perran Springs when it is safe to do so.

Best Wishes,
Perran Springs

 

 

 

Coronavirus Update – afternoon of 17/04/20

Dear Guests,
We hope you are all staying safe and well.
Following the Government’s announcement yesterday, the current lockdown has been extended further for a period of at least three weeks. We will update this page as the situation regarding holiday parks progresses. Please read our previous posts below for further details.
We thank you once again for your patience and understanding.
Kind regards,

Perran Springs

 

Coronavirus Update – morning of 24/03/20

 

Dear Guests,
Following the Prime Minister’s announcement last night at 8.30pm, all holiday and touring parks that are either open now, or were going to operate over the Easter holidays, have now been closed by the Government for a period of three weeks. We will update this page as the situation regarding holiday parks progresses.
Please read our previous posts below for further details.
We thank you once again for your patience and understanding.
Kind regards,
Perran Springs

 

Coronavirus Update – 12 noon 23/03/20

 

Dear Guest,
We hope you and your family are staying safe and keeping well and we thank you for your patience during these unprecedented times.
We are following Government and Public Health England’s advice regarding holiday parks and keep up with daily updates from the 5pm Government press conferences and we are receiving emails from the UK Holiday Park’s advisory body.
As you are aware our park, Perran Springs, does not open until May 22nd for our usual summer season. As such, we are closed for the time being, as we do not accept any bookings for the forthcoming Easter holidays and the period up to 22nd May.
We still plan to open on May 22nd and we are currently working and preparing our family-run park to do so. If the situation changes and that date needs to change, we will update this page. Until that time our standard terms and conditions apply to all bookings.
We realise guests may have many questions regarding their summer holiday, but please bear with us, so we are able to keep you updated with further developments on our website www.perransprings.co.uk and directly via email. If the situation changes we will be in touch with all guests who have holidays booked with us.
Please visit the following website for further information regarding the Coronavirus:
We thank you for your continued support.
Kind Regards,
Perran Springs

 

Coronavirus Update 17/03/20

 
We are operating Perran Springs as normal and we will be open for business as usual and welcoming all guests during our 2020 season.
Our priority is the safety and welfare of our guests, so all recommended precautions will be taken, to help all guests enjoy their holidays as planned.
We are following the advice provided by the Government and Public Health England (PHE) and posters will be displayed advising on the correct procedure for hand washing. We are also providing further hand washing facilities around the park in convenient locations for guests.
As with many UK holiday-based and hospitality businesses, we are actively monitoring the situation with regards to coronavirus and are reviewing and following the guidelines of Public Health England. Our family business is currently operating as normal and our standard terms and conditions regarding bookings continue to apply.
Please visit the following website for further information:
We would request all our guests follow the sensible published advice from the Government:
Wash hands with soap and warm water, or use a hand sanitiser gel (if soap and water are not available).
Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze, placing used tissues in the bin immediately.
Do not touch your eyes, nose or mouth if your hands are not clean.
Try to avoid close contact with people who are unwell.
Thank you.
Perran Springs Holiday Park
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